By Terese Juntz, Senior Vice President of People and Administration
At Lifespace, we’re committed to fostering environments that make our communities the best places to live and work. You play a critical role in achieving this goal. It’s why we conduct an annual engagement survey to gauge your satisfaction with our organization. The survey offers you an opportunity to share your perceptions and expectations of your workplace environment and respective career experiences. It’s also an opportunity for us to learn and explore how we can continue to contribute to your success and well-being.
Overall participation in this year’s survey was high, with 93 percent of you responding. Friendship Village of Bloomington, Harbour’s Edge, The Waterford, and the home office were standouts with participation rates of 100 percent each.
Preliminary results indicate a significant increase in the overall engagement score. The score, which measures your overall level of career engagement, currently sits at 72 percent — a 4 percent improvement over the previous year. Home health team members had the highest engagement score at 82 percent. A key contributing factor to these results is a strong sense of purpose, with 93 percent of you agreeing that “my job is important in helping the community achieve the company’s mission.” Additionally, 92 percent of you had positive perceptions of Lifespace’s mission.
While these results and sentiments are promising, we realize that some areas need improvement. We’re committed to making the necessary positive changes wherever needed, and each of our communities is developing action plans to address any concerns. Communication, one of the lowest-scoring survey categories, is a primary focus for us.
We believe investing in our people and culture is paramount to our success. Living Lifespace — our organization-wide culture and training program that aims to align team members toward the same purpose — celebrating the lives of seniors — remains an important framework for boosting your engagement. It’s why maintaining a professional and vibrant work environment is a key element of the program.
We’re looking forward to sustaining what we do well and making adjustments based on your survey responses. A big thank-you to everyone who participated this year.
(left to right) Registered nurse Louisanne Fleurissaint, resident Rachel Gold and social services director Nicole Milsted mingle at an event held at Abbey Delray South.